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Standard Chartered UAE

AI summary of recent reviews

Most recent customers are frustrated by persistent technical errors, especially error code 1007 and login failures, which prevent access to the app and online banking, though a minority praise the new design and ease of use when it works.

What customers like

  • New app design

    Some users appreciate the refreshed interface and find navigation easier than before.

  • Ease of use

    A few reviewers mention the app is simple and convenient for basic banking tasks when functional.

What customers dislike

  • Login and access issues

    Many reviewers report being unable to log in or open the app, often citing error code 1007.

  • App stability

    A recurring complaint is that the app crashes, hangs, or becomes unresponsive, especially after updates.

  • Customer support

    Several users are dissatisfied with slow or unhelpful responses from support, both in-app and by phone.

  • Slow performance

    Some mention the app is slow to load, process payments, or update account information.

  • User interface problems

    Multiple reviewers criticize the new layout, font choices, and lack of clarity in displaying information.

App Store
4.64/ 5

3.7k ratings

Google Play
3.12/ 5

3.1k ratings

How recent reviewers rated it

5
15
4
4
3
3
2
8
1
70

Based on the 100 most recent reviews in this snapshot.

Recent reviews

  • 1/5Google Play21 May 2026

    Using Samsung S24 FE with all security updates. SC app while opening, open with the web app showing error. No useful information to the app.

    v6.2.0

  • 1/5Google Play11 May 2026

    i cannot log in showing error 1007

  • 1/5Google Play11 May 2026

    Consistent 1007 error. all updates installed.

    v6.2.0

  • 1/5Google Play23 April 2026

    Unable to loginto the app. :(

    v6.2.0

  • 2/5Google Play23 April 2026

    لا يمكن فتح حساب الكتروني عن طريق التطبيق اتمنى من البنك تدشين هذه الخدمة وشكرا

    v6.2.0

  • 1/5Google Play14 April 2026

    why can't I click anywhere in the app ? can't even login

    v6.1.2