BankPulse UAE
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RAKBANK

AI summary of recent reviews

Most customers are frustrated with the RAKBANK app after recent updates, citing frequent login failures, slow performance, confusing navigation, and poor customer support, though a minority praise its design and ease of use.

What customers like

  • App design and interface

    Some reviewers appreciate the new look and find the interface visually appealing and easy to navigate.

  • Remittance speed

    A few users mention that sending money internationally is fast and convenient.

What customers dislike

  • Login and access issues

    Many reviewers report being unable to log in or access their accounts after recent updates, often encountering errors or invalid credentials.

  • App stability and performance

    A recurring complaint is that the app is slow, crashes, or becomes unresponsive, especially after updates.

  • Frequent and problematic updates

    Users are frustrated by constant updates that often introduce new problems or require repeated installations.

  • Customer support

    Numerous reviewers say customer service is slow to respond or unhelpful when issues arise.

  • Navigation and usability

    Several users find the new layout confusing and say important features are hard to find or use.

iOS
4.64/ 5

34k ratings

Android
4.50/ 5

46k ratings

How recent reviewers rated it

5★
23
4★
3
3★
8
2★
8
1★
58

Based on the 100 most recent reviews in this snapshot.

Recent reviews

  • 1/5iOS30 July 2026

    New app not working

    New app not working

    v46.6

  • 2/5Android30 July 2026

    after the update this app can't work I'm trying to login it's showing the user and paswrd incorrect please solve this problem

    v350.48.0

  • 1/5iOS30 July 2026

    Too many updates

    Every time I am try to log in updates coming frequent

    v46.6

  • 3/5Android30 July 2026

    New Update😕Is very complicated. Go here, come here. why?. Please do something about that. Make it simple. 🥺😭

    v350.49.0

  • 3/5Android29 July 2026

    I would like to highlight an issue that the application has no option to show a payment which is on hold, I have made a transaction on 18th July on MOI UAE site, the transaction was failed but the amount has been deducted from my account, now it's not showing anything in the app regarding that transaction and when I reach out to customer service, they says this amount is on hold by the merchant. when contact merchant they need transaction details which is not available in the RAKBANK App.

    v350.49.0

  • 3/5Android29 July 2026

    can't login after update. Then uninstalled and reinstalled the app. Still problem persist. Now it's solved.

    v350.49.0