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Mashreq

AI summary of recent reviews

Most customers find the Mashreq app easy to use, convenient, and efficient for banking tasks, though recurring complaints focus on customer service accessibility, login issues, and unexpected account deductions.

What customers like

  • Ease of use

    Many reviewers praise the app for being user friendly and straightforward to navigate.

  • Account opening process

    Several users highlight the quick and seamless digital account opening experience.

  • Transaction speed

    Positive feedback often mentions fast and efficient fund transfers and transactions.

  • App functionality

    Users appreciate the smooth performance and clear interface for managing accounts and payments.

What customers dislike

  • Customer support access

    A recurring complaint is difficulty reaching customer service or getting help through the app or chatbot.

  • Login and verification

    Some users report problems with logging in, face ID, or verification steps not working properly.

  • Unexpected deductions

    Multiple reviewers mention account maintenance fees or unexplained deductions without prior notification.

iOS
4.81/ 5

135k ratings

Android
4.77/ 5

138k ratings

How recent reviewers rated it

5
72
4
6
3
2
2
1
1
19

Based on the 100 most recent reviews in this snapshot.

Recent reviews

  • 5/5Android31 July 2026

    I got back my account thank you 😊

    v9.15.0

  • 5/5Android30 July 2026

    nice

    v9.15.0

  • 5/5Android30 July 2026

    very good 👍

    v9.15.0

  • 5/5Android30 July 2026

    👍 good

    v9.15.0

  • 4/5Android30 July 2026

    Good

    v9.15.0

  • 4/5Android30 July 2026

    good

    v9.11.1