HSBC UAE
AI summary of recent reviews
Customers are divided, with some praising the app's ease of use and security, while many others complain about frequent crashes, device compatibility issues after updates, and poor customer support.
What customers like
Ease of use
Several users find the app straightforward and convenient for everyday banking tasks.
Security features
A number of reviewers appreciate the app's security measures for transactions and account protection.
International access
Some customers value the ability to use the app and their cards abroad.
What customers dislike
App crashes and instability
A recurring complaint is that the app frequently crashes or fails to open, especially after recent updates.
Device compatibility
Many users report that the app no longer works on their devices following updates, leaving them unable to access their accounts.
Customer support
Several reviewers are dissatisfied with slow or unhelpful responses from customer service, especially when resolving app issues.
Onboarding and account setup
Some users experience difficulties with account opening, verification, or migration to new devices.
Limited features and ads
A few customers mention missing features, intrusive ads, and difficulty finding important account information.
38k ratings
23k ratings
How recent reviewers rated it
Based on the 100 most recent reviews in this snapshot.
Recent reviews
- 5/5Android30 July 2026
well done hsbc i am regally so happy thank you hsbc
v3.72.0
- 4/5Android30 July 2026
good
v3.72.0
- 5/5Android29 July 2026
is good
v3.72.0
- 1/5Android29 July 2026
worst bank. bad customer services. delay in response and customer updates
v3.72.0
- 1/5Android28 July 2026
Absolutely terrible user experience. The app constantly crashes. The on-boarding process is very difficult with absolutely no support from human agents whatsoever.
v3.72.0
- 5/5Android28 July 2026
Great
v3.72.0