Emirates Islamic (EI+)
AI summary of recent reviews
Customers appreciate the app's ease of use and service quality, but many are frustrated by biometric login issues, limited customer support, and missing or hard-to-find features after recent updates.
What customers like
Ease of use
Many reviewers find the app user-friendly and easy to navigate for daily banking tasks.
Service quality
Positive feedback highlights good service and helpful support from the bank through the app.
Security features
Some users value the security provided by biometric login and touch ID.
What customers dislike
Biometric login issues
A recurring complaint is that fingerprint and face recognition often fail or are mandatory, locking users out.
Customer support access
Many users report difficulty reaching customer service, especially after the removal of chat and WhatsApp options.
Feature availability
Several reviewers mention missing or hard-to-find features, such as card activation, credit card cancellation, and personal finance options.
App stability
Some users experience crashes, lag, or problems opening the app, especially after updates.
Navigation and UI changes
Recent updates have made navigation less intuitive and some services harder to locate.
107k ratings
69k ratings
How recent reviewers rated it
Based on the 100 most recent reviews in this snapshot.
Recent reviews
- 1/5Google Play3 June 2026
many people can't use authorize during online payment. for youngsters its not issue. but for others its very difficult to pay online as pop up never comes during authorization... and if notification mises... then finished ✅️ payment fail. bring back otp for users who dont understand
- 3/5Google Play3 June 2026
I find ENBD app more convenient
v16.17.1
- 1/5Google Play3 June 2026
"Terrible onboarding logic! After entering my account number, the app lagged, so I restarted it. I found out the system registered me automatically without letting me finish the process or create a password. Now, I can't set a password because the system requires me to log in first to change it! The ultimate paradox? Customer service won't pick up because the automated system demands the very PIN I was supposed to create during that unfinished registration! A perfect loop of frustration.
v16.17.1
- 4/5Google Play3 June 2026
App is working as expected
- 1/5App Store3 June 2026
Limited ops only
Where is the credit card cancellation ops in the app. We have to call the bank?? And its not a toll free number.
v16.17.1
- 4/5Google Play3 June 2026
Navigation after the new update doesn't work. Cannot go back after going to a screen. Seems like a forceful combination of old and new version that don't connect with one another.
v16.17.1