Commercial Bank of Dubai
AI summary of recent reviews
Customers are divided, with some praising the app's convenience and service, but many others frustrated by technical issues, forced biometric authentication, hidden charges, and poor customer support.
What customers like
Ease of use
Several users find the app convenient and easy for everyday banking tasks.
Service speed
Some reviewers mention fast transactions and quick access to banking features.
Customer support (positive)
A few users highlight helpful experiences with specific staff or call center agents.
What customers dislike
App crashes and login issues
Many reviewers report frequent crashes, failed logins, and problems accessing their accounts.
Biometric authentication
A recurring complaint is being forced to use face recognition or biometrics, with no alternative login options.
Customer support (negative)
Numerous users describe slow, unhelpful, or unresponsive customer service, especially for urgent issues.
Hidden charges and fees
Several customers are upset about undisclosed or unclear charges, especially related to credit cards and investments.
App updates and registration
Repeated issues with mandatory updates, registration errors, and problems with one-time codes are mentioned.
42k ratings
39k ratings
How recent reviewers rated it
Based on the 100 most recent reviews in this snapshot.
Recent reviews
- 5/5Android30 July 2026
great Banking CBD
v9.1.23
- 3/5Android29 July 2026
I was very impressed today in the bank by the customer service, is a good place to go. MS Fatema Alaray
v9.1.23
- 5/5Android28 July 2026
good app
v9.1.23
- 1/5Android28 July 2026
app is crashing sometimes it wont open at all. How can aitransact or pay my dues if this keep on crashing
v8.3.3
- 1/5iOS27 July 2026
Disappointed by the Lack of Financial Assistance During Hardship
I am very disappointed with how my request was handled. I keep on reaching out to ask if my monthly payments could be reduced or restructured after I lost my job in Dubai due to circumstances beyond my control. I wasn't asking to avoid my responsibility-I genuinely want to pay my obligation and settle my account. Unfortunately, instead of offering ang practical assistance or considering a payment arrangement that matched my current financial situation, my request was declined. Losing my job was not my choice, and I have been doing my best to manage my finances while supporting my whole family. I believe banks (like ENBD and DIB) should be willing to work with customers who are making an honest effort to repay their debts, especially during unexpected hardships. A temporary reduction in monthly payments or a restructuring plan would have made it possible for me to continue paying consistently. I hope the bank will reconsider its approach to customers facing genuine financial difficulties. Compassion and flexibility go a long way in helping loyal customers fulfill their obligations instead of making an already difficult situation even more stressful.
v9.1.23
- 1/5Android25 July 2026
Always requiring to update the app so frustrating
v9.1.13