Al Hilal Bank

• Ease of use

  Many reviewers find the app simple to navigate and user friendly for daily banking tasks.

• Account opening process

  Several users highlight the quick and convenient account opening experience through the app.

• Service speed

  Some customers appreciate the fast transaction processing and prompt service.

• KYC verification process

  A recurring complaint is account freezes and delays due to repeated or slow KYC verification requirements.

• Login and authentication

  Many users are frustrated by mandatory biometric login or frequent password prompts, especially if their device lacks biometric support.

• App reliability and performance

  Multiple reviews mention app crashes, slow performance, and issues accessing accounts after updates.

• Customer support

  Several customers report unhelpful or slow responses from customer service, especially via live chat.

17k ratings

28k ratings