Al Hilal Bank

• Account opening process

  Many reviewers highlight that opening an account through the app is quick and straightforward.

• App speed and convenience

  Several users appreciate the app's fast service and ease of use for basic banking tasks.

• Customer service (positive)

  Some customers mention helpful and friendly staff, especially during account setup or issue resolution.

• KYC update and account suspension

  A recurring complaint is difficulty updating KYC, leading to blocked accounts and inability to access funds.

• Customer support (negative)

  Many users report slow, unhelpful, or unresponsive customer service when facing issues.

• App stability and technical issues

  Some reviewers experience glitches, slow performance, or being unable to log in or use the app.

• Unexpected fees and charges

  Several customers are unhappy about monthly maintenance fees and lack of clear communication about charges.

17k ratings

27k ratings